Reference

Legal terms for your dome55 account

dome55 Legal sets out how account access, payment records and personal data are handled before you enter the lobby.

Account termsData handlingWallet recordsLocal-law access
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dome55 Legal terms for your dome55 account
POLICY CONTACT

Get help with Legal questions

A clear contact path matters when a policy question blocks your account or leaves a wallet record unclear.

Account support route Open the support link after login and include your registered phone number plus the policy section you are asking about. We use those details to locate the correct account record without asking you to repeat the full history.
Wallet record check For DANA, OVO, GoPay or QRIS questions, send the payment reference shown in your account. We can compare the wallet status with the account record and explain which Legal condition applies to the request.
Policy wording request If a clause is unclear, quote the sentence and tell us what you need changed or explained. We will keep the conversation focused on Legal, account access and the facts attached to your request.
DATA PRACTICE

Know how we handle your policy data

Legal also describes the practical records behind an account: verification details, wallet references, device events and messages sent through support.

Data use

We use account details, phone verification results and transaction references to identify your request and apply the relevant Legal condition. DANA, OVO, GoPay and QRIS references are treated as transaction records linked to the account details you provide.

Cookie choices

Cookies can keep your policy session and account route working between pages. You can manage browser cookie settings on your device, though changing them may require another login before Legal pages or account records can be opened.

Account security

Keep your registered phone details private and complete verification only inside the account path. If a login or phone detail looks unfamiliar, contact support before sharing a wallet reference or asking us to change account access.

Record retention

We retain policy-related account and payment records for the period needed to handle account questions, security checks and applicable legal duties. A retention request should identify your account so we can explain which record category is involved.

Who to contact

Our support route is the first contact for a Legal question about access, data or a wallet record. Include your registered phone number and the relevant clause, but never send a password or private authentication code.

Change requests

To request a correction, describe the inaccurate account field and attach the relevant reference without exposing secret login details. We assess the request against local law, verification status and the policy record connected with your account.

Find answers before opening your account

These Legal answers cover the questions we expect before an Indonesian account is opened or an account record is queried. We focus on the practical steps: reading the terms, confirming a phone number, identifying a DANA or QRIS reference and contacting support from the account path. If your situation depends on location or eligibility, the answer remains subject to local law.

dome55 Legal covers account conditions, local-law access, phone verification, personal-data handling, cookies, payment references, record retention and requests to correct account details. It also explains where to contact us when a clause affects your account or a wallet record.

Access depends on local law and the location details connected with your account. Where local law permits, enter accurate information during the account step and complete phone verification. If eligibility is unclear, contact support before sending a DANA, OVO, GoPay or QRIS reference.

Legal treats DANA, OVO, GoPay, QRIS, bank transfer and virtual account references as transaction records linked to your account details. We use the reference to identify a status or policy question, so send only the relevant number and never a password or authentication code.

You can ask about an inaccurate name, phone number or account detail by using the support path after login. Include the affected field and a safe account reference. We assess the request against verification status, applicable policy terms and local law.

Cookies can preserve the policy session and help keep your account route available between pages. You can change cookie settings in your browser or device. After that change, you may need to log in again before opening account-linked Legal content.

We retain account, verification and payment records for the period needed to answer policy questions, protect account access and meet applicable legal duties. Ask through support with your registered phone number if you need the retention category for a specific record.

Log in, open the account menu and use the support route, then quote the clause or access message that concerns you. Tell us whether it relates to phone verification, location, DANA, QRIS or another record so our reply stays focused on Legal.

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